Bizco Technologies South Africa
Do you want to transform your business communications across various platforms?
We have tested the Chatbot Service Providers so that you don't have too...
Revolutionize how you connect with your customers and support your employees today!
Facebook Messenger
ItsAlive Chatbot
A Facebook Messenger chatbot platform specializing in conversational marketing
Use Case: Best for small businesses aiming to boost engagement on Messenger.
Live Agent: No – Designed for Facebook Messenger chat automation and conversational marketing, it doesn’t provide a live agent handover option.
Workflow Automation: No – focuses on Facebook Messenger automation and doesn’t offer broader workflow automation capabilities
Implementation Fee: $59 on Free Plan
Subscription Pricing: Free Plan | $19 | $49 | $99 | Custom
Integrations:
- Messaging: Facebook Messenger (main platform).
- Automation: Zapier.
- Others: Google Sheets, custom webhook integration.
Features
- Chatbot only
- Facebook Messenger only
- Zapier integration
- Google Sheets
- Custom Webhooks
- Easy-to-use builder with pre-made templates.
- Focused on conversational marketing and lead generation.
- Ideal for businesses with no need for complex automation or broader channel support.
- No Live Agent
- No Workflow Automation capabilities
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Tidio
A user-friendly platform offering live chat and AI-powered chatbots.
Use Case: Best suited for small to medium-sized businesses needing basic automation and customer support.
Live Agent: Yes – offers live agent handover. It integrates live chat with chatbot functionality, allowing human agents to take over conversations when needed.
Workflow Automation: No – focuses on chatbot conversations and live chat. It doesn’t offer complex workflow automation but can handle simple automation within chat contexts (e.g., sending automatic replies or routing based on user input).
Pricing: Free Plan | $29 | $59
Integrations:
- E-commerce: Shopify, WooCommerce, BigCommerce.
- CRM: HubSpot, Pipedrive.
- Email marketing: Mailchimp, ActiveCampaign.
- Social Media: Facebook Messenger, Instagram.
- Others: WordPress, Google Analytics, Zapier.
Pros
- Chatbot with Live Agent
- User-friendly interface
- Provides basic chatbot templates
- Affordable with a limited use free plan
- AI-powered responses with NLP
Cons
- No Workflow Automation capabilities
- Limited integrations compared to more advanced platforms
- Customization options are somewhat restricted
ManyChat - Simple Facebook Solution!
A widely-used platform for social media marketing automation, especially on Facebook Messenger.
Use Case: Popular for lead generation and customer communication.
Live Agent: No – While it supports chatbot automation for marketing, it does not have a strong focus on live agent handover. It’s more centered on automated social media interactions and lead generation.
Workflow Automation: No – focuses on marketing automation and lead generation across social media and does not provide workflow automation for broader business processes.
Pricing: Free plan | $15 | Custom
Integrations:
- Messaging: Facebook Messenger, Instagram, WhatsApp.
- Email: Mailchimp, ActiveCampaign.
- CRM: HubSpot.
- Automation: Zapier.
- Others: Google Sheets, Shopify, WordPress.
Pros
- Chatbot only
- Popular for marketing automation on social media, particularly Messenger.
- Supports SMS and email integration.
- Drag-and-drop interface makes it beginner-friendly.
- Affordable plans for small businesses.
Cons
- No Live Agent
- No Workflow Automation capabilities
- Limited to marketing purposes, less effective for customer support or complex workflows.
- Not as flexible for non-Facebook integrations.
HelloTars
A simple drag-and-drop chatbot builder with a focus on marketing and conversion optimization.
Use Case: Ideal for businesses seeking to improve lead generation.
Live Agent: No – Primarily designed for marketing and lead generation, it does not offer live agent handover features, as the focus is on chat-based automation and conversion.
Workflow Automation: No – designed for lead generation and conversational marketing. While it automates chat interactions, it lacks advanced workflow automation features
Pricing: ???
Integrations:
- CRM: HubSpot, Salesforce, Pipedrive.
- Email marketing: Mailchimp.
- Automation: Zapier.
- Others: Google Sheets, Google Analytics, webhooks for custom integrations.
Pros
- Chatbot only
- Focus on marketing, lead generation, and conversion funnels
- Simple drag-and-drop builder
- Effective at increasing conversion rates
Cons
- No Live Agent
- No Workflow Automation capabilities
- Limited advanced AI features compared to competitors
- Not as effective for support or complex workflows
BotSurfer
A Facebook Messenger-focused chatbot builder.
Use Case: Designed for e-commerce and small businesses to increase engagement and sales on that platform.
Live Agent: No – Focused solely on Facebook Messenger, it offers chat automation without live agent handover.
Workflow Automation: No – limited to automating Facebook Messenger interactions and doesn’t offer broader workflow automation
Pricing: Free Trial | €99
Integrations:
- Messaging: Facebook Messenger (main integration).
- Automation: Zapier for broader integration options.
- Others: Google Analytics, Google Sheets.
Pros
- Chatbot only (Facebook Messenger).
- Focused on Facebook Messenger automation.
- Easy to use for e-commerce stores.
- Provides detailed analytics for improving engagement.
Cons
- No Live Agent.
- No Workflow Automation capabilities
- Limited to Facebook Messenger.
- Not ideal for businesses looking for multichannel support.
WotNot
A no-code chatbot builder offering omnichannel support with a focus on lead generation and customer service.
Use Case: Suitable for small to medium-sized businesses.
Live Agent: Yes – provides live agent handover. The platform allows businesses to switch between automated chatbot conversations and human agents in real-time.
Workflow Automation: Yes – supports workflow automation. It enables businesses to automate repetitive tasks, processes, and workflows in addition to chatbot interactions.
Pricing: Free Plan | $99 | $299 | $899
Integrations:
- Messaging: WhatsApp, Facebook Messenger
- CRM: Salesforce, HubSpot, Pipedrive, Zoho CRM
- Automation: Zapier
- Others: Google Sheets, Slack, webhooks for custom integrations
Pros
- Chatbot with Live Agent
- Workflow Automation capabilities
- No-code builder, suitable for non-technical users.
- Provides omnichannel support across multiple platforms.
- Strong focus on lead generation and customer support automation.
- Good integration capabilities with CRM and other business tools.
- Good platform to run Sales Campaigns on.
Cons
- Customization options can be limited compared to other platforms.
- Analytics are not as robust as competitors.
Botsify
A simple, no-code chatbot platform that integrates with multiple messaging platforms.
Use Case: Best for businesses seeking easy-to-implement chatbots with multi-language support.
Live Agent: Yes – supports live agent handover. It allows human agents to step in during conversations when required, ensuring smoother transitions between bots and agents.
Workflow Automation: No – Botsify focuses more on conversational AI with live agent handover and doesn’t offer full-scale workflow automation.
Pricing: Free Trial | $49 | $149 | Custom
Integrations:
- Messaging: Facebook Messenger, WhatsApp, Telegram, Slack, WeChat.
- CRM: HubSpot, Salesforce.
- Automation: Zapier, Integromat.
- Others: Google Sheets, WordPress, custom webhooks.
Pros
- Chatbot with Live Agent
- No-code chatbot builder with easy setup.
- Integrates with Messenger, WhatsApp, and other platforms.
- Allows human intervention in conversations when necessary.
- Offers multi-language support.
Cons
- No Workflow Automation capabilities
- Advanced features are only available in premium plans.
- AI-based capabilities are not as advanced as platforms such as Yellow.ai or Botpress.
ActiveChat
An e-commerce and customer support-focused chatbot platform that integrates with Shopify and WooCommerce.
Use Case: Ideal for online stores looking to automate customer interactions.
Live Agent: Yes – offers live agent handover. It allows conversations to be transferred to a human agent when the chatbot cannot handle complex queries, particularly for e-commerce customer support
Workflow Automation: Yes – provides workflow automation, particularly for e-commerce businesses. It can automate order management, customer support workflows, and more
Pricing / License: $4,995 (Company License) | $14,995 (Developers License)
Integrations:
- E-commerce: Shopify, WooCommerce.
- CRM: HubSpot, Salesforce.
- Support: Zendesk.
- Automation: Zapier.
- Others: Google Sheets, Facebook Messenger, Telegram.
Pros
- Chatbot with Live Agent
- Workflow Automation capabilities
- Strong focus on e-commerce and customer support automation.
- Offers visual flow builder for easier design.
- Provides integration with Shopify and WooCommerce.
Cons
- Limited integrations outside of e-commerce platforms.
- Higher-end pricing may not be ideal for smaller businesses.
FlowXO
A multi-channel chatbot platform offering workflow automation.
Use Case: Suitable for small businesses needing basic automation across platforms such as Messenger and Slack.
Live Agent: Yes – provides live agent handover. It has a live chat feature that enables seamless transitions between chatbot interactions and human support
Workflow Automation: Yes – offers workflow automation. It has a strong focus on automating business processes and tasks based on user interactions with chatbots
Pricing: Free Trial | $25 | +$25
Integrations:
- Messaging: Facebook Messenger, Slack, Telegram, Twilio (SMS).
- CRM: Salesforce, HubSpot, Zoho CRM.
- Email: Mailchimp.
- Automation: Zapier.
- Others: Google Sheets, Google Drive, webhooks.
Pros
- Chatbot with Live Agent
- Workflow Automation capabilities
- Offers multi-channel support (Messenger, Slack, Telegram, etc.).
- Workflow automation feature is strong.
- Easy to build and deploy bots.
Cons
- AI capabilities are relatively basic compared to competitors.
- Not as flexible in terms of integrations and advanced features.
MobileMonkey
A social media-focused chatbot platform for marketing automation, with support for Messenger, Instagram, and SMS.
Use Case: Best for businesses looking to automate lead generation and communication.
Live Agent: No – focuses primarily on automated marketing, lead generation, and social media engagement. It does not have built-in live agent handover capabilities
Workflow Automation: No – designed for marketing automation on social media but does not provide complex workflow automation
Pricing:
Integrations:
- Messaging: Facebook Messenger, Instagram, SMS.
- Email: Mailchimp, ActiveCampaign.
- Automation: Zapier, Integromat.
- Others: WordPress, Shopify, Google Sheets.
Pros
- Chatbot only
- Popular for social media and lead generation (Messenger, Instagram).
- Supports multi-channel communication, including SMS.
- User-friendly chatbot builder.
- Strong focus on marketing automation.
Cons
- No Live Chat
- No Workflow Automation capabilities
- Less suitable for advanced or complex workflows.
- Pricing can get high with premium features.
10 Reasons: Your Business Must Have a Chatbot!
24/7 Customer Support
Chatbots can provide round-the-clock assistance to customers, answering questions, handling inquiries, and addressing issues outside of regular business hours, ensuring no customer is left waiting.Cost Savings
Automating routine customer interactions reduces the need for hiring additional support staff, significantly lowering operational costs while maintaining high-quality service.Increased Efficiency
Chatbots can handle multiple conversations simultaneously, speeding up response times, resolving simple queries instantly, and freeing up employees to focus on more complex tasks.Lead Generation and Qualification
By engaging website visitors, chatbots can collect information, ask qualifying questions, and pass along high-quality leads to the sales team, improving conversion rates.Personalized Customer Experience
Using customer data, chatbots can deliver tailored responses, product recommendations, and support, creating a more personalized and satisfying user experience.Improved Customer Engagement
Chatbots keep customers engaged with instant responses, proactive messaging, and follow-ups, increasing the likelihood of returning customers and building loyalty.Multichannel Integration
Chatbots can be integrated across multiple platforms like websites, social media, and messaging apps, providing seamless communication wherever customers prefer to interact.Data Collection and Insights
Chatbots gather valuable customer data and feedback, helping businesses analyze interactions, understand customer behavior, and refine marketing and sales strategies.Scalability
As a business grows, chatbots can handle an increasing volume of customer queries without the need to hire additional staff, making it easier to scale customer service.Consistent Responses
Chatbots provide uniform and consistent answers to frequently asked questions, ensuring that all customers receive accurate and up-to-date information, reducing errors and misunderstandings.
These benefits make chatbots a powerful tool for enhancing customer service and boosting operational efficiency in small businesses.
